Shipping & returns

SHIPPING METHOD

Orders received during business hours (10am-6pm Pacific Time) are processed the same day while weekend and holiday orders are processed the next business day.

We ship with Canada Post only at this time and liquids are not permitted.

During peak season (Christmas), we experience high demand an orders may take us up to 2-3 business days before we ship your order but we will do our best to get it out the same day or next day.

Typical shipping time via Canada Post for Canada is a 3 to 9 business days (regular), 5 to 10 business days (December)

 

RETURNS AND EXCHANGE

CUSTOMER SATISFACTION

At A Monkey Tree, we stand behind the quality of our products and make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store; however, in the event you are not satisfied with your purchase, simply follow the instructions below.

 

RETURNS AND EXCHANGES

A Monkey Tree inspects all product before it leaves the store, we will accept merchandise returns for Standard Delivery items within 7 days of purchase or delivery. We will issue a credit or refund at the time of return, only with a valid receipt. A valid receipt is an original sales receipt, gift receipt or packing slip. Within 15 days of purchase or delivery we will issue a store credit only. Returns of merchandise purchased through our website will be accepted by mail, or in person at the store on 3851 Moncton Street, Richmond BC, Canada. Pending inspection, (product must be intact and with tags) a credit or refund will be issued for the returned item value. Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are non refundable. Store returns without a receipt require a valid photo ID.

IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.

A refund will be credited back to your original method of payment, and will post approximately 3-5 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of credit to your account.

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